Refund Policy

Our refund policy is straight forward. If you are not happy with your service we offer a refund for any remaining months in your subscription.

For example you purchased a 12 month plan 2 months ago and now wish to get a refund. We will refund you the remaining 10 months of service. Partial refunds will be given for unused months remaining in the current subscription. Once a new subscription month begins, that month cannot be refunded.

Subscription months will be defined as the 1st of each new month from the date of purchase.

In the event that Crew121 is restricted from connecting to your airline’s scheduling system or asked by the airline to terminate services, Crew121 will not be responsible for refunding subscription payments.

How do I request a refund?

Refunds must be requested via support ticket only. Any requests by email, phone, or other communication methods will not be accepted. You can log into your control panel at and create a new ticket via the Support Menu item.

Acceptance of this policy

By making any purchase with Crew121 you agree to the above terms and conditions. If you have any questions please feel free to contact us.

When am I charged?

All accounts are charged upon initial signup. Your subscription will continue until you cancel it. You can manage the status on your My Account Page.

How do I import my pay sheets?

**WE have updated the import process to its own Import Page.  The “Add Pay Sheet Button” has been removed.  Just click the menu item “IMPORT” to use the same process**

To manually import your pay sheets just copy the entire page from ePays and paste that into the Add Pay Sheet box. 

We have created a quick tip YouTube video for this.


How are Tail Numbers logged?

We maintain our own database of American Eagle/Envoy flight tail numbers and we use an API connection to FlightAware and other data sources to add all daily flights to that database.

Tail numbers for historical flights and imported with FlashBack are sourced from the DOT. Unfortunately the DOT does not have data for 2017, Executive Airlines, maintenance flights, or international flights.

While we try to match as many tail numbers as possible there may be times where a tail number cannot be matched.

Do you store my Credentials?

AA Password Policy (posted below) states to not share your AA password with any third party companies. We want to stress that your private data is encrypted before being viewed by our systems. You are NEVER sharing your password with us, just a highly encrypted string (see example below).

By the time your encrypted string is logged to our system there is no way to decipher or decode what your password began as. We have designed our systems to ensure that your JetNet password or DECs password is never visible to anyone (even you). If any of this data changes you would need to remove the old on and update it with a new password. We utilize end to end encryption and never store any of this sensitive data in plain text.

Example of Encryption:

  • Example Password: mypassword
  • What we store in database: SGtIN0FZejhPK0tveXpna29Sa3lmdz09
  • Decoded Database storage: A;8$2 (not “mypassword”)

Again we have zero access to view your private data, ever.


2.4. Password Security
·         Ensure that your passwords for company accounts are different from personal passwords.
·         Create strong passwords using the following guidelines:
§ Contain at least 7 alphanumeric characters
§ Must be changed every 90 days
§ Contain at least 3 of the following 4 types of characters:
§ English upper-case letters (e.g., A, B, C, … Z)
§ English lower-case letters (e.g., a, b, c, … z)
§ Westernized Arabic numerals (e.g., 1, 1, 2, … 9)
§ Non-alphanumeric, special characters (e.g., ?, !, %, $, #, etc.)
·         Passwords must not be shared with anyone, including administrative assistants, managers, colleagues, family members and third-party businesses.
·         Avoid keeping a written record of password.
·         Any suspicion of password compromise must be reported to the IT Help Desk (1-866-523-5333) or your supervisor. If password compromise is suspected, change all passwords immediately.


Area Name:4.2 Password Storage and Transmission   
 Area Description:• Password credentials will be secured both at rest and at transit. Specifically, the following requirements will be met at a minimum:• American approved encryption or hashing algorithms will be used to secure passwords both at storage and transit
• Passwords will not be stored or hard-coded in plain text, or other readable form, in source code, batch files, command files, automatic logon scripts, shell scripts,                                communication  scripts, software macros, terminal function keys, systems and software applications.

Why is Sync not working?

Please make sure you have your Employee ID as well as JetNet and DECs password set on your settings page. If you recently changed your password then sync will not work until you update it. If you have these set correctly then please create a support ticket so we can take a look.

How does AutoPilot Work?

AutoPilot reads your live flight data from DECS for basic flight information — then we use our databases and outside resources add hard to find stuff like PIC/SIC Flight Time, NIght TIme, Cross Country, Turbo-Prop/Jet, even tail numbers.

We use your Pay Sheets from JetNet to pull your historical data for any flight time prior to your subscription starting.

What is AutoPilot?

AutoPIlot is an online logbook application that sync’s with JetNet to automatically update your logbook.