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Refund Policy

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Refund Policy

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Our refund policy is straight forward. If you are not happy with your service we offer a refund for any remaining months in your subscription.

For example you purchased a 12 month plan 2 months ago and now wish to get a refund. We will refund you the remaining 10 months of service. Partial refunds will be given for unused months remaining in the current subscription. Once a new subscription month begins, that month cannot be refunded.

Subscription months will be defined as the 1st of each new month from the date of purchase.

In the event that Crew121 is restricted from connecting to your airline’s scheduling system or asked by the airline to terminate services, Crew121 will not be responsible for refunding subscription payments.

How do I request a refund?

Refunds must be requested via support ticket only. Any requests by email, phone, or other communication methods will not be accepted. You can log into your control panel at https://www.crew121.com/user and create a new ticket via the Support Menu item.

Acceptance of this policy

By making any purchase with Crew121 you agree to the above terms and conditions. If you have any questions please feel free to contact us.

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